William Paterson University

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•	Emergency Notification Service
•	Frequently Asked Questions
•	Dialing Instructions
•	Phone and Voice Mail Features
•	How to Setup Voice Mail and Retrieve Messages

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Key Contacts

How to Setup Your Voice Mail for the First Time

1. Dial system number:

On Campus: 2545
Off Campus: (973) 720-2545

2. Enter voicemail number:

The system will say “enter extension and pound sign” Enter your 4 digit voice mail number (located in WPConnect) followed by the # (pound) sign. If you hear “login incorrect” make sure you are entering the voice mail number not the extension number of your room.

3. Password:

You do not have a password yet, just press the # button

4. Record your name:

Press 1
Say ONLY your name (DO NOT say a full greeting)
Press 1 again – your name will play back.
To re-record – press 1, say your name, press 1 again.
To approve it – press # sign.

5. Personal Password:

Choose a 6 digit password. Enter your password followed by the # sign. When prompted, re-enter your password and # sign.

Please note that your password cannot be consecutive numbers (123456), the same number repeated for all 6 digits (333333), or the same number as your voice mail or room extension number.

6. You will hear the following prompts while in the main menu follow them as listed below:

Press 3 – to administer personal greetings.

7. Create your greeting:

Press 1 – to create, change, or delete a greeting.

8. Enter greeting number:

Press 1 – this is your first greeting.

9. Record your greeting:

After the beep, record your greeting (this is your personal message that callers will hear instructing them to leave you a message)

When finished recording, press 1.

Example: Hi, this is John and I can’t answer the phone at the moment. Please leave your name and number and I will get back to you as soon as possible.

10. When finished with step 9 you have 2 options:

a) Approve your greeting the way it is by pressing the # sign. Continue with step 12.

b) Listen to your greeting – press 2 then 3. Your greeting will be played back for you to hear. Continue with step 11.

11. After you listen to your greeting:

a) Approve your greeting by pressing the # sign.
Continue with step 12.

b) Delete it and do it again – press * 3 – to delete
                                 press 1 – to redo it
                                 record your greeting (step 9)
                                 press 1 when you are done repeat step 10.

12. Activate your greeting:

Press 1 to activate your greeting to answer all calls.

Your voice mail box is now set up and ready to record messages

How to Retrieve Your Messages

1. Dial system number:

On Campus: 2545
Off Campus: (973) 720-2545

2. Enter extension number:

The system will say “enter extension and pound sign” Enter your 4 digit voice mail number (located in WPConnect) followed by the # (pound) sign. If you hear “login incorrect” make sure you are entering the voice mail number not the extension number of your room.

3. Enter password:

Enter in the 6 digit password (that you created when initially setting up your voice mail box) and the # sign.

4. The system will announce if you have any messages and you will then hear the main menu.

5. To get messages:

�� Choose option 2 – to get messages

6. The system will inform you who the caller is and where they called from (if on campus), the date and time of the call, and how long the message is. This is called the header.

7. You now have several choices:

a) To listen to messages – press 0
b) To delete the message – press * 3
c) To skip the message – press # sign