William Paterson University

TELECOM INFORMATION LIBRARY
Residential Students Technology Services Information	Outlines computer requirements along with telephone and cable TV information for resident students.
Commuter Students Technology Services Information	Outlines the computer requirements and indicates the wireless access locations.
Student Telephone Directory	Lists all frequently dialed department numbers.
Residential Students Technology Handbook	Outlines the telephone service information, computer requirements along with the cable TV information for resident students.
Connect-Ed	A reference outlining the Emergency Notification Service.

Residential phone service includes call waiting, 3-way calling, and voice mail with a personal voice mail box for each student living in the room as well as the ability to make local calls and receive external calls.

Local calling is permitted.To obtain a copy of the free local calling list please click here. Currently our system does not support long-distance service. Students can make long-distance calls by purchasing a calling card or by utilizing a cell phone.

You can obtain your extension and voice mail number by logging onto WPConnect, accessing the Self-Service tab then clicking on the “Resident Hall Telephone Information” link. Please note that telephone numbers and voice mail extensions are permanently assigned to each room. If you change your room, your telephone number and voice mail extension will change also. In the event that you change rooms, Residence Life will notify the Telecom Department of this change. Telecom will then update the extension and voice mail information in WPConnect.

Questions or concerns regarding telephone and voice mail service should be directed to the Office of Telecommunications at x3515 or telecom@wpunj.edu.

Questions or concerns about your WPConnect access should be directed to the Helpdesk at HELP (x4357 / 973-720-4357) or help@wpunj.edu.

Both offices are available to assist you Monday thru Friday from 8:30 AM to 4:30 PM. If we are unavailable to take your call please leave a detailed message including an alternative number to contact you. Calls are returned in the order in which they are received. Please understand that we strive to do our very best to assist over 4000 campus residents and employees. Your patience is greatly appreciated.